Privacy Policy at Betano Romania

Understanding how an operator handles personal data is a core part of choosing a licensed gambling site. This independent review page summarises how Betano collects, uses, stores and protects the personal information of players in Romania, based on what the operator documents under its ONJN licence.

Introduction

Betano is operated in Romania by Kaizen Gaming International Limited under licence L1170664W000663, issued by the Oficiul Național pentru Jocuri de Noroc (ONJN) and valid from 01.02.2017 to 31.01.2027. As a licensed operator serving players in the European Union, Betano is required to process personal data in line with the General Data Protection Regulation (GDPR) and applicable Romanian data protection law.

The operator’s privacy framework covers every stage of the player relationship: account creation, identity verification, deposits and withdrawals, marketing communication and account closure. Data subjects retain enforceable rights throughout, including the right to access, correct and delete their information.

What data does Betano collect?

Betano collects personal, financial and technical data. Personal data includes full name, address, CNP (personal numeric code), email and phone number; financial data covers payment methods and transaction history; technical data covers IP address, cookies and device identifiers used to access the platform.

Based on the operator’s published requirements, the data categories break down as follows:

• Identity data: name, date of birth, CNP, and copies of a valid ID card, passport or driving licence submitted during verification.
• Contact data: residential address, email address and telephone number, supported by proof of address such as a recent utility bill (from the last 3 months) or a bank statement.
• Financial data: the payment method used — card (Visa, Mastercard, Maestro), Revolut, Google Pay, Apple Pay, Skrill, Neteller, Paysafecard, OKTO.Wallet, Aircash, Betano Cash or bank transfer — plus the full transaction history of deposits and withdrawals.
• Verification material: proof of the payment method, such as a photo of the bank card with the CVV and middle digits covered, or a screenshot from an e-wallet account (Skrill/Neteller); in some cases a clearer photo or a selfie with the ID document may be requested.
• Technical data: IP address, browser type, device model, operating system, login timestamps and cookie identifiers.
• Behavioural data: betting and gaming activity, session history and preferences, used partly for responsible gambling monitoring.

How is your data used?

Betano uses personal data to provide betting and casino services, verify identity under KYC/AML rules, send marketing communications only with consent, and improve the platform. Each processing purpose is tied to a defined legal basis under GDPR.

Service provision

Account data powers the core product: placing sports bets, playing slots, table games, live casino, jackpot games, video poker and game shows from providers such as Pragmatic Play, Amusnet, Playtech, EGT Digital and Evolution, and processing payments. Deposits start from 1 RON depending on the method, and withdrawals are returned only through the method previously used for depositing.

Identity verification (KYC/AML)

Verification is mandatory before withdrawals. The operator requires an identity document, proof of address and proof of the payment method, with documents to be uploaded within 30 calendar days of opening the account. Verification typically takes 1–2 hours. This processing is a legal obligation under Romanian anti-money-laundering rules and ONJN licence conditions.

Marketing and communications

Promotional messages — including information about offers such as the welcome package of up to 15.000 RON bonus plus 1.000 free spins, 200 no-deposit free spins and a 25 RON freebet — are sent only with the player’s consent. Consent can be withdrawn at any time from the account settings or via the unsubscribe link in each message, without affecting the lawfulness of earlier processing.

Platform improvement

Aggregated and pseudonymised usage data helps the operator detect technical issues, analyse feature adoption and refine the website and the Android and iOS applications. Where feasible, this analysis relies on data that no longer identifies individual players.

Is your data shared with third parties?

Betano shares data only with service providers that process payments or verify identity, and with authorities such as the ONJN and tax bodies where the law requires it. The operator does not sell personal data to third parties.

The main recipient categories are:

• Payment processors and financial institutions: the banks and wallets behind Visa, Mastercard, Maestro, Revolut, Google Pay, Apple Pay, Skrill, Neteller, Paysafecard, OKTO.Wallet, Aircash, Betano Cash and bank transfers, which receive the data strictly needed to execute transactions.
• Identity verification providers: specialised services that validate ID documents and proof of address as part of KYC checks.
• Regulatory and public authorities: the Oficiul Național pentru Jocuri de Noroc (ONJN), tax authorities and law enforcement, where disclosure is a legal obligation — for example, reporting related to the 4% state tax applied to withdrawals of up to 10.000 RON per day.
• Technology vendors: hosting, security and analytics providers bound by data processing agreements that mirror GDPR obligations.

Any transfer outside the European Economic Area is expected to rely on adequacy decisions or standard contractual clauses, in line with the operator’s GDPR commitments.

How does Betano secure your data?

The operator documents SSL encryption for data in transit, restricted employee access on a need-to-know basis, and a broader set of technical and organisational measures designed to prevent unauthorised access, loss or disclosure.

In practice, the security model described by the operator includes encrypted connections between the player’s device and the platform, segregated storage of sensitive documents such as ID copies, access logging for internal systems, and staff training on data handling. Payment card details are handled through PCI-compliant processors rather than being stored in plain form. Players also contribute to security by keeping login credentials private — the registration and login flow is covered in detail here: Înregistrare.

What are your rights under GDPR?

Players in Romania hold the full set of GDPR rights: access, rectification, erasure, objection to marketing processing, data portability, and the right to lodge a complaint with the ANSPDCP, the Romanian data protection authority.

Requests are typically exercised through the account area or by contacting the operator’s support channels — live chat, phone 0316 301 015, the contact form or Facebook Messenger, all available in Romanian. More on the available channels: Betano customer support. Related obligations on the operator’s side are set out in its contractual documents: Betano terms and conditions.

How are cookies used on the platform?

Betano uses strictly necessary, functional, analytical and marketing cookies. Non-essential cookies can be managed or refused through the preference controls presented on the site, and full details appear in the operator’s dedicated cookie policy.

The main cookie categories are:

• Strictly necessary: keep the session active, remember login state and enable deposits and withdrawals; these cannot be disabled without breaking the service.
• Functional: remember language and display preferences for the Romanian interface.
• Analytical: measure traffic and feature usage in aggregated form.
• Marketing: tailor promotional content, applied only with consent.

Preferences can be adjusted at any time through the cookie banner or browser settings. Data collected through cookies feeds into the same GDPR rights described above, including objection and erasure.

Frequently asked questions about Betano